The staff at San Mateo County Health needed streamlined, digital solutions that offered a faster, simpler, and more organized way to collect and store records, while reducing the risk of errors and omissions or—at the very least—misplaced paperwork. Accredited healthcare providers, of course, are subject to unannounced Joint Commission audits, known as surveys, every three years. Keeping current on compliance standards preparing for these surveys was challenging for SMMC for a host of reasons.
Manager, Rehabilitation Department
About San Mateo Medical Center
Built in 1923 and situated in the San Francisco Bay Area, San Mateo Medical Center includes a public hospital, seven on-site clinics and six satellite clinics that serve 73,000 culturally-diverse patients.